Shipping policy

Effective Date: November 1st, 2025

Overview

At Rootify, we strive to deliver your orders quickly and efficiently. This shipping policy outlines our processing times, shipping methods, costs, and what you can expect when ordering from our store.

Processing Time

  • Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays)
  • You will receive a confirmation email once your order has been placed
  • A shipping confirmation with tracking information will be sent once your order ships
  • Processing times may be extended during peak seasons or promotional periods

Shipping Methods & Rates

Domestic Shipping (United States)

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: $2.99 (FREE on orders over $60)

International Shipping

We currently ship to select international destinations. International shipping rates are calculated at checkout based on destination and package weight.

  • Delivery Time: 7-21 business days depending on location
  • Customs fees, duties, and taxes may apply and are the responsibility of the recipient
  • International orders cannot be tracked in all countries

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting our website and entering your tracking number
  • Checking your account order history

Shipping Restrictions

Please note the following restrictions:

  • We do not ship to P.O. boxes for expedited or express shipping
  • Some items may have shipping restrictions based on size or destination
  • We cannot ship to certain remote or restricted areas

Address Accuracy

Please ensure your shipping address is accurate and complete. Rootify is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).

Lost or Damaged Packages

Lost Packages

  • If your tracking shows the package as delivered but you haven't received it, please wait 24-48 hours as sometimes packages are marked delivered prematurely
  • Contact us within 30 days if your package appears lost
  • We will work with the carrier to locate your package or file a claim

Damaged Packages

  • If your package arrives damaged, please take photos of the packaging and product
  • Contact us within 7 days of delivery
  • We will arrange for a replacement or refund as appropriate

Delivery Issues

We are not responsible for delays caused by:

  • Carrier delays beyond our control
  • Weather conditions
  • Natural disasters
  • Incorrect addresses provided by the customer
  • Failed delivery attempts when recipient is unavailable

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges will apply for reshipment.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

  • Email: [support@tryfrdy.com ]

Note: Shipping times are estimates and not guaranteed. Actual delivery times may vary based on carrier performance and destination. This policy is subject to change without notice.

Last Updated: November 1st, 2025